Privacy policy
Orbyx Privacy Policy
Last Updated: August 5, 2025
Orbyx operates this store and website, including all data, content, features, tools, products, and services provided to offer you, the customer, a premium shopping experience (the “Services”). Orbyx uses Shopify technology to provide the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.
Personal Information We Collect
“Personal information” refers to any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or de-identified so that it cannot reasonably identify you. Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:
- Contact Information: Name, billing and shipping addresses, phone number, and email address.
- Financial Information: Credit/debit card numbers, account information, payment details, transaction history, payment confirmation, and other payment-related information.
- Account Information: Username, password, security questions, preferences, and settings.
- Transaction Information: Items viewed, added to cart, saved in wishlist, purchased, returned, exchanged, or canceled, as well as your past transactions.
- Communications: Information you provide when contacting customer service or submitting inquiries.
- Device Information: Device, browser, network connection, IP address, and other unique identifiers.
- Usage Information: Interaction with the Services, including when, how, and which features you use.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you: When you create an account, use the Services, or communicate with us.
- Automatically through the Services: Via your device, website visits, cookies, and similar technologies.
- From service providers: Vendors providing technology, payment processing, analytics, customer support, or other services on our behalf.
- From partners or third parties: For marketing, analytics, or other business purposes.
How We Use Your Personal Information
We may use your personal information for the following purposes:
- Provide and Improve Services: Fulfill orders, process payments, manage accounts, organize shipping, handle returns/exchanges, enable reviews, and offer a personalized shopping experience.
- Marketing and Advertising: Send promotional communications via email, SMS, or mail; display personalized ads online, including based on past purchases, cart activity, or browsing behavior.
- Security and Fraud Prevention: Authenticate accounts, prevent fraudulent activity, and protect our services and users. You are responsible for keeping your credentials confidential.
- Customer Communications: Respond to inquiries, provide support, and maintain our business relationship with you.
- Legal Compliance: Comply with applicable laws, respond to legal processes, enforce our Terms of Service, or protect our rights and the rights of others.
Disclosure of Personal Information
We may share your personal information in the following circumstances:
- Service Providers: Shopify and other vendors providing IT, payment processing, data analytics, order fulfillment, shipping, cloud storage, or customer support.
- Marketing Partners: Advertising and marketing partners for personalized marketing, subject to their privacy policies.
- With Your Consent: When you request or allow us to share information, such as for product delivery or social media integrations.
- Affiliates or Corporate Group: Within our corporate group for operational purposes.
- Business Transactions: During mergers, acquisitions, or insolvency, or to comply with legal obligations or protect our rights.
Relationship with Shopify
Our Services are hosted on Shopify. Shopify collects and processes personal information to provide and improve the Services. Your information may be shared with Shopify and third parties located in different countries, including the U.S. Shopify may use your interactions for analytics and service improvements. Shopify is responsible for its own processing and handling of your information. For more information, see Shopify’s Privacy Policy.
Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before providing any personal information.
Children’s Privacy
The Services are not intended for minors, and we do not knowingly collect personal information from individuals under 16. Parents or guardians can contact us at store.myorbix@gmail.com to request deletion of a minor’s information.
Security and Retention
We implement reasonable measures to protect your information, but no security system is perfect. Retention periods depend on account needs, legal obligations, conflict resolution, or policy enforcement.
Your Rights and Choices
Depending on your location, you may have rights including:
- Access: Request information we hold about you.
- Deletion: Request deletion of your personal data.
- Correction: Request corrections to inaccurate information.
- Data Portability: Request your data in a transferable format.
- Marketing Opt-Out: Opt-out of personalized advertising or marketing communications.
You can manage communication preferences, including unsubscribing from promotional emails. For EEA or UK residents, additional rights may include restricting or withdrawing consent to processing.
You can exercise your rights by contacting us at store.myorbix@gmail.com. Identity verification may be required.
Complaints
If you have concerns about our handling of your information, contact us at store.myorbix@gmail.com. You may also contact your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country. Transfers outside the EEA or UK use recognized mechanisms such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy occasionally. The updated version will be posted on our website with the revised “Last Updated” date.
Contact
For questions or to exercise your rights, contact us at:
Email: store.myorbix@gmail.com
Address: Ronda del Rector Moreta 11, B, 08600, Spain